Return Policy:

 

In the event that the buyer purchased goods and did not receive his goods or received goods that differed from what  was mentioned on the offer page or damaged or does not work properly, then the buyer can request the return of the item or file a complaint to the team, and within the policy of returning goods on the site you can return it for free and get all the money you have paid within the terms and conditions specified bythe Loto platformsite.

All you have to do in this case is to contact  us within 24 hours of  receiving the item you want to return, and to make sure that the item remains in its original packaging and in the same condition that you received it  without  use  or   worn by you.

If you confirm that the item you wish to return is damaged, does not work properly or does not even match the description provided by the seller on the site, you will receive all the money you have paid as a price for the item in addition to the shipping cost you paid when you purchased theitem.

After receiving the site management of the communication sent, the necessary work will be done to verify the case and its details, and in the event that it is determined (by the Loto platform) that the seller has deliberately defrauded the buyer, the Loto platform may resort to stopping, canceling or blocking the seller's access to the site and/or cancelling its membership, andthe site has the right to charge the seller the costs of compensation to the buyer, the costs of shipping and delivery according to (shipping policies and any additional fees),and theplatform reserves the right to take additional steps if necessary, including legal steps.

The customer acknowledges and agrees that in the event that any commodity from the buyer is returned to the site, and the item is illegal or illegal, it urges the platform at that time and without the slightest responsibility to damage the goods or take any other necessarysteps.

 

Shipping fees for return orders:  

·         In case the return is due to an error borne by the seller or a problem with the sent product

·         If the buyer objects within 24 hours of receiving the order.

            Loto platform bears the shipping that paid to ship the item to the buyer

            The seller will bear the shipping fee for returning  the item to him.

·         If the buyer objects 3 days after receiving the order (only if the return of the product is approved by the site)

The buyer bears the shipping fee paid to ship the item to him

        The seller will bear the shipping fee for returning  the item to him.

·         In case the return is due to buyer error and the product in its original condition is still not opened

·         If the buyer objects within 24 hours of receiving the order.

            The site bears the shipping that was paid to ship the item to the buyer

            The site is charged the shipping fee for returning  the item to the seller

·         If the buyer objects 3 days after receiving the order (only if the return of the product is approved by the site)

The buyer bears the shipping fee paid to ship the item to him

            The buyer will bear the shipping fee for returning  the goods to the seller.

 

Loto platform return policies can be summarized according to our most commonquestions:

 

1. What cases can't be returned?

There are a number of specific cases where the product cannot be  returned in any way and are as follows:

·         When submitting a return request after the allowable period of 15 days from the date of receipt.

·         When you use  the product, when it is damaged, or when it is not in the same situation as you received it.

·         Consumer products that have been used orinstalled.

·         Products that have been tampered with or removed.

·         Products without price cards, stickers, original cover, or lack of any of theiraccessories.

·         Breakable products or used as a cleanerproduct.

2- How can I get my money back when the shipment arrives damaged or not working properly?

When the item arrives in a damaged condition or does not work  properly, you can return the item to us   in the same condition as it received it and with the same original packaging.    

 

3. How can the item be returned when it does not match the item you have ordered?

In this case you can return the item in the same condition and package it to us.

 

4- I changed my mind and I no longer want the item I bought, can I return it?

Of course you can return that item that you no longer want to buy, we understand the buyer's right to get  exactly what he wants in addition to the right to express his opinion regarding  his purchase  of a commodity.    

If you have received the item, you will be able to return it within 15 days of receipt provided that the item is not included in the list of goods that cannot be returned.

Or the item is not listed with a card showing that this item cannot bereturned.

The item should be returned in the same condition as it received  with its casing.

 

In any case, you can contact the Loto Platform Customer Service Centre at (+966920033275) or visit our contact page on the website for moreinformation.

 

5- Can I return the clothes and other accessories I have purchased?

You can return any of the clothes or accessories you have purchased within 15 days of receiving them, provided that they are in the same condition as you received  them and inside their box, and this item is not:

·         Included in the list of goods that cannot be returned

·         The item is not listed with a card showing that this item cannot be returned

·         The item should be returned in the same condition as it received  with its casing.

What goods can I not return?

 

The goods you can't return are:  

All goods that clearly show that this commodity cannot bereturned.

When the seller's notes on the item are clear that this item cannot be returned after it has been sold

All goods that fall under the followingitems:

·          Underwear

·          The lingerie.

·          Socks

·         Computer software

·         Music Albums

·         Books

·         Swimwear

In addition to all consumer goods described in consumer rights in relation tothe return of goodssold.

 

6- How long does it take for the shipping broker to be able to  receive and deliver the returned goods?

Under normal circumstances, the shipping broker will contact you within three to five business days from the date on which the return of the item is required, but sometimes it may take up to two weeks for the shipping service provider to pick up the item from you.

 

7- Can I arrange an appointment with my shipping service provider to deliver the item to him?

At the moment, you cannot  contact your shipping service provider directly to schedule the delivery of the item to the delegate, but you can specify when it suits you with the delegate when he contacts  you.

 

8- Can I return the item I bought  after 15 days?

In the event of certain circumstances that prevent you from returning the item within 15 days of receipt, please contact the Loto customer service team on (00966920033275) or send a complaint through our contact page on the website.

 All complaints filed in this case are independently examined. In general, all goods approved for return must be subject to consumer protection provisions andregulations.

 

9- How can I get my money back on my credit card?

  If you have paid for the item through one of the different electronic means (such as credit cards, etc.), then the payments will be returned directly to your card.

 

10. Can I replace the item I no longer want with another commodity?

The item can be replaced within a maximum of 15 days when there is an order requiring such as different size, color or any specifications that differ from the buyer'srequest.

 

11. The original cover ofthe item no longer exists, how can I get my money back?  

Loto enables you to get your money back in full if the package is complete in terms of the cards on it only.      

 

12. What does the "original cover" mean sealed and locked?

You have to make sure that the cover is not open or damaged, and that in the same situation you received it.

 

13. Will I be able to return the item I want to the Loto platform via any shipping provider or in person?

To date, the return of goods is only done by the Loto shipping company for returned goods through one of   its authorized shipping service providers.

 

14-If you want to return the item you bought, who will pay the shipping cost?

If you want to return the item, the Loto platform guarantees you a complete free return, in which case, the Loto platform will pay the full shipping cost and return your fully paid money toyou.

 

Guarantee Policy:

 

All electronic goods sold directly from the Loto platform shipped by MyCN have a two-year warranty from MyCN.   This will be mentioned on goods that have this warranty on a special page.

Under this warranty, Loto will fully repair the faulty goods within 14 working days (from the date of receipt of the item at our warehouse), and if we cannot repair it during this period, we are committed to returning all the funds you have paid.

You should always keep the original packaging of the item to ensure that this warranty is used.

If the item you purchased is not provided with a Loto platform warranty, the item may be covered by a warranty provided by the seller. In this case, the seller must mention this in the description of the item mentioned on the site or in the offernotes.

 

 

The most common questions about warrantypolicy:

The serial number of the item was removed from the packaging of the item, what to do?

If the serial number is removed from the item's casing, we will not be able to cover the repair costs. Please make sure you don't tamper with or remove the serial number. If this happens, please contact us, forhelp.

 

Can I maintain any kind of damage by ensuring protection against external damage?

Ensuring protection against external damage includes maintenance in cases of accidents such as cracked screens, shocks, fluids andhumidity.

 

The warranty will not apply for any damages causedby:

·         Use accessories that are not compatible with theitem.

·         Do not follow the manufacturer'sinstructions.

·         Apply any routine services such as maintenance, dismantling orcleaning.

·         The use of the item by someone other than the owner or a member of his family.

How often can I send the item to maintenance during the warranty?

During warranty, you can maintain the item every time you need your item formaintenance.

 

The item you bought is guaranteed by the manufacturer, can the warranty be extended?

There is no warranty extension option from any third party other than the Loto platform

 

Can I extend the warranty after buying the item?

You cannot buy any guarantee if it is not part of the purchaseprocess.

 

 

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